Rove mobile admin
SUPPORT ::

Getting Started with Mobile Admin

Server is installed

When the installer completes, a browser window will be shown containing links to the web interface and to the product documentation.

Note: If you do not see any links to the web interface and to product documentation in the browser, it could mean that the Mobile Admin service has not started after installation. Please contact Support for assistance.

Note: The first account credentials used to login to the Mobile Admin Server will be designated as the Mobile Admin Administrator. By default, this will be the only account that has the Mobile Admin Administrator rights, allowing for the configuration of the Mobile Admin Server. Other accounts can be created and promoted to the Mobile Admin Administrator role at a later time.

Mobile client connecting to the server

Connectivity must be in place before the Mobile Admin Client will be able to connect with the Server in order to manage the systems on the network. A BlackBerry device running with a BlackBerry Server will generally be able to make such a connection without further configuration because of the connectivity to the internal network provided by BES.

For mobile devices not using BES, connecting the smartphone or tablet to an internal WiFi network (that contains the Server) is the quickest way to get the Mobile Admin Client installed and to begin evaluating the application for the purposes of the trial.

If you wish operate the trial via your carriers cell network you should consider the following:

  1. We recommend using (non SSL) VPN connection (if you are not using a BES).
  2. You can utilise HTTPS/SSL instead of a VPN if your trial will access non critical infrastructure.
  3. If you are not using a VPN, you will need to ensure Mobile Admin Service is given TCP access through your firewall via Port 4055 and Port 4056. Note: To take advantage of secure remote access connections (RDP, SSH, Telnet etc), go within Mobile Admin Server administration menu configuration>options> check box the enable proxy service.

To verify that your firewall is allowing Mobile Admin connectivity, run this simple test; enter the following URL into a web browser (looking outside of your protected network) https://hostname where the hostname is the name of the machine you installed Mobile Admin Server. This should resolve to a welcome page from Mobile Admin, if so your connection is good.

Running Mobile Admin Client for the first time

  1. Once the installation process completes, verify that the installation was successful by finding the icon labeled Mobile Admin and launching the client.
  2. When the client application starts, accept the EULA.
  3. The client options page will be presented. The first field on the options page is the Mobile Admin Server field. Enter the hostname or IP address of your Mobile Admin Server computer.
    Note: The hostname or IP address entered is dependent on the connection method to the internal network. Be certain to enter a hostname or IP address that will resolve through the BES, or through the WiFi network, or through the VPN, or through the firewall.
  4. Verify the entry for the last field on the options page – Connect using. The appropriate option must be selected: BlackBerry Enterprise Server (MDS) for use with a BlackBerry Server, Internet TCP/IP for connections over the Internet (VPN or HTTPS/SSL), BIS a BlackBerry device option with most carriers, and WiFi when a WiFi network connection is available. Once successfully connected to the Mobile Admin Server, a login screen will be displayed. Enter your Windows domain credentials to authenticate.
  5. You will see the Mobile Admin home screen in the client. From here, you can choose to manage servers, or to manage specific services on your network.

Support is available for trial users. If you have run into technical difficulties please contact Support for assistance.

Managing your network servers

Now that you have installed and connected, the next step is managing servers:

  1. From the Mobile Admin home screen, select Manage Servers to open the Manage Servers list.
  2. In the list, one server has already been added – this is the Mobile Admin server itself. To begin managing servers, click Add from the menu.
  3. When servers are added Mobile Admin will detect any services or applications that it can manage on the server.
  4. Select a server and a list of icons will appear of all of the services and applications that Mobile Admin detects for the server.
  5. To begin administration, select any of the services and applications listed.

Managing your services

The second way to utilize Mobile Admin is through the management of specific services on your network, rather than hosts.

  1. From the Mobile Admin home screen, select Manage Services to open the Manage Services list.
  2. In the list, click Add Service... at the top to begin the process.
  3. Mobile Admin will now display a list of all services that it can manage. Click a service that interests you to continue the process.
  4. The Add Service screen will appear. Please enter any hostname or credential information that is prompted for, and click Add.
  5. Now, this service on the host has been added to the Manage Services list. Clicking that item will allow you to manage the service.

Advanced Setup

To configure services such as BES, Exchange, Domino, etc. please see our Advanced Setup Guide.