Introduction
In some cases, there is a requirement for other components to be installed in
order to manage certain systems through Mobile Admin. Please check if any
systems that you would like to manage are listed below, and follow the
instructions provided.
BlackBerry Enterprise Server 5.0.1 and above, for Microsoft Exchange and Lotus Domino
Servers
No additional tools or services are required to manage a BES 5.0.1, however, some
configuration is necessary. Management is performed through the BlackBerry
Administration Service (BAS).
The BlackBerry Administration Service (BES 5.0.1) support is not functional out
of the box. Mobile Admin requires an additional configuration to properly detect
the BlackBerry Administration Service. The default BAS port must be set in the
BAS server object properties. To set the BAS port property, a Mobile Admin user
would select the Manage Servers link on the Mobile Admin home page. Find the BAS
server object on the list and select it to reach the icons list of detected
services. The user then selects the Server Properties actions link, or menu
option. The properties page includes a BAS port setting which can be set to the
corresponding port. The default value of zero should be changed to the port
number in use by the BlackBerry Administration Service.
Please Note: A BlackBerry Enterprise Server administrative roll
must be assigned to each Mobile Admin user that will be responsible for managing
the BlackBerry Enterprise Server.
BlackBerry Enterprise Server Express
No additional tools or services are required to manage a BlackBerry Enterprise
Server Express, however, some configuration is necessary. Management is
performed through the BlackBerry Administration Service.
The BlackBerry Administration Service (BESX 5.0.1) support is not functional out
of the box. Mobile Admin requires an additional configuration to properly detect
the BlackBerry Administration Service. The default BAS port must be set in the
BAS server object properties. To set the BAS port property, a Mobile Admin user
would select the Manage Servers link on the Mobile Admin home page. Find the BAS
server object on the list and select it to get the icons list of detected
services. The user then selects the Server Properties actions link, or menu
option. The properties page includes a BAS port setting which can be set to the
corresponding port. The default value of zero should be changed to the port
number in use by the BlackBerry Administration Service.
Please Note: A BlackBerry Enterprise Server
administrative roll must be assigned to each Mobile Admin user that will be
responsible for managing the BlackBerry Enterprise Server.
BlackBerry Enterprise Server 5.0.0 for Microsoft Exchange and Lotus Domino
Servers
A BlackBerry Enterprise Server 5.0.0 is managed using the BlackBerry
Administration Service. For Mobile Admin to interact with the BlackBerry
Administration Service, the BlackBerry Administration API must be installed on
the server running the BlackBerry Administration Service.
If you want to manage a BlackBerry enterprise Server version 5.0.0, download the
BlackBerry Administration API from:
http://na.blackberry.com/eng/
developers/resources/adminapi.jsp
Install the BlackBerry Administration API onto the server running the BlackBerry
Administration Service.
The BAS may or may not be running on the same computer as the BES. Mobile
Admin should be directed to the BAS (with the BlackBerry Administration API
installed) to manage BES 5.0.0.
Please Note: A BlackBerry Enterprise Server administrative roll
must be assigned to the Mobile Admin user that will be responsible for managing
the BES.
BlackBerry Enterprise Server 4.0 or 4.1 for Microsoft Exchange Servers/Lotus
Domino Servers/Novell GroupWise Servers
Download the BlackBerry Enterprise Server Resource Kit from:
https://www.blackberry.com/Downloads/
entry.do?code=D736BB10D83A904AEFC1D6CE93DC54B8
This link may require registration at RIM's site.
Ensure that you download the BES Resource Kit version corresponding to the
version of your BES server. It is not necessary to install the entire resource
kit.
Mobile Admin makes use of only one tool from the resource kit, the
BlackBerry Enterprise Server User Administration Service. Install the BlackBerry
Enterprise Server User Administration Service onto the BlackBerry Enterprise
Server.
Here is a link to a knowledge base article outlining the common errors that
occur when installing the BES User Administration Service:
http://www.roveit.com/kb/activekb/
questions.php?questionid=214
The following command can be used to test the BlackBerry Enterprise Server User
Administration Service installation. Open a command prompt and navigate to the
install directory for the BlackBerry Enterprise Server User Administration
Service. Command:
BESUserAdminClient -p yourpassword -stats -servers
Please Note: A BlackBerry Enterprise Server administrative
roll must be assigned to the Mobile Admin user that will be responsible for
managing the BES.
Microsoft Exchange, Microsoft Exchange System Management Tools and the
Windows Administration Tools must be installed on the same computer as the
Mobile Admin Server. Use the corresponding version — 2003, 2007 — to your
Exchange server.
To manage Microsoft Exchange 2010, the following must be installed:
- The Microsoft Management Tools and their prerequisites need to be installed on the Mobile Admin Server.
Note: Cross-domain administration of Microsoft Exchange 2007 is
not supported in Mobile Admin.
To manage Microsoft Exchange 2007, the following must be
installed:
- The Microsoft Exchange Management Tools (available on the
Microsoft Exchange 2007 installation CD), also available from the Microsoft
Technet site. Only the management tools need to be installed to the Mobile Admin
Server.
- The Exchange Console tools require the Microsoft administration toolkit
(adminpak.msi) for the underlying operating system.
Note: Cross-domain administration of Microsoft Exchange 2007 is
not supported in Mobile Admin.
To manage Microsoft Exchange 2003, the following must be installed:
- The Microsoft Exchange System Management Tools (available on the Microsoft
Exchange 2003 installation CD)
- The Windows 2003 Administration Tools are available on the Windows 2003 Server
CD under: “...\I386\ADMINPAK.MSI” and are also available as a free download from
the Microsoft Technet site
Mobile Admin 6.1 can be installed on Windows 2008 Server R2.
The Mobile Admin Server requires Windows 2008 Server R2 with the application server role added.
In this configuration, we suggest the Mobile Admin users would have local administrator rights to the Mobile Admin Server.
To use Mobile Admin to manage IBM Lotus Domino 5.0 or later (partitioned or
unpartitioned servers) the Mobile Admin Server software must be installed on the
same computer as an IBM Lotus Domino 6.0 (or later) server. It is strongly
recommended that you install the Domino server first, then install the Mobile
Admin server on the same computer.
Note: Do not install the Mobile Admin Server on a partitioned
Domino server or a computer that has the Domino Client installed.
In order to manage Operations Manager servers with Mobile Admin, the System
Center Operations Manager 2007 SP1 Client Tools or the Operations Manager 2007
User Interface (32-bit) must be installed on the same machine as the Mobile
Admin server. These tools are available from your System Center Operations
Manager product CD/DVD.
To manage your Citrix sessions with Mobile Admin, you must install the Citrix
WMI Provider on the Citrix MetaFrame or Presentation servers that you want to
manage.
Note: The Citrix WMI Provider is not available for all Citrix
Server license types. For example, for MetaFrame Presentation Server 4.0, you
must be using an Enterprise license for the WMI provider to work.
