Rove Mobile Admin provides access to over 500 functions across dozens of different types of servers, services and platforms from a wide range of mobile devices. Your organization benefits in a variety of ways from by enabling IT staff to address issues “in the moment”, anytime and anywhere.

CIO Perspective

IT Manager Perspective

IT Administrator Perspective

CIO Perspective

We have seen a 50% time savings on our Service Level Agreements because issues that used to take one hour to solve now take 5 minutes.

Chris Wallis, Nature’s Way Foods

In the case of an emergency situation, Mobile Admin will allow us to be up and running faster than ever before."

Rich Rentrop, Wonderware

Reduce Network Downtime

Network downtime means lost productivity. However, depending on the industry and the application, Infonetics Research estimates that large corporations can also lose an average of 3.6 percent of annual revenues due to network downtime. Rove Mobile Admin enables faster response to network issues, particularly those arising at odd hours, accelerating Mean Time To Recover (MTTR) from failures. In fact, system administrators armed with Rove Mobile Admin and a smartphone can respond an average of 8.6 minutes faster to IT incidents. By reducing downtime and the associated costs and revenue impact to the business, an investment in Rove Mobile Admin delivers substantial financial returns.

Better Customer Service

You have a service contract with your user community. They expect consistent network uptime and server availability as well as immediate response to their IT requirements so that they can get on with their jobs. Rove Mobile Admin makes it possible for service requests and system issues to be dealt with quickly, before they impact your user community and its productivity. Deploying Rove Mobile Admin is a positive step towards improving customer service levels within the IT organization.

Dramatic Cost Savings

Companies increasingly depend on IT systems for mission critical business applications such as e-commerce, financial management, email, legal discovery and manufacturing control. The business impact of outages is alarmingly high so effective, affordable IT support is essential. Rove Mobile Admin enables you to maintain mission-critical applications 24/7 by ensuring your IT team can respond immediately to determine the cause of issues and take corrective action anywhere and anytime. As demand for IT support grows, Rove Mobile Admin enables the IT department to respond within existing staffing levels.

For details view the Mobile Admin Cost Savings White Paperor try the Cost Savings Calculator

IT Manager Perspective

With an impressive number of network users, we required a tool that allows higher flexibility to IT staff and increases productivity without forcing them to stay in the office.

Mark Lenk, Dean Foods

Using Mobile Admin, we are able to save 3 to 4 weeks' worth of work per year-which is equivalent to a month's pay for three people who work full time and also cover on call.

Dan Burrows, Northern Doctors Urgent Care

Get the Most from Your Resources

Today's IT landscape is more complex than ever before. The IT department is constantly challenged by the growing demands of the organization it supports. At the same time, the pressure on IT departmental budgets is intense. Equipping IT staff with Rove Mobile Admin helps to ensure that your team's level of responsiveness, performance and productivity can keep pace with business needs.

By enabling your systems administrators to securely access corporate servers, systems, services, platforms and devices remotely using a smartphone, Rove Mobile Admin amplifies your team’s capabilities and improves the effectiveness of scarce subject matter experts. This means you can meet your service level agreements with increased responsiveness and coverage without the need for additional headcount.

Faster Incident Resolution

Most IT organizations follow a structured, metrics-based process for managing service requests and network incidents. Smaller organizations may employ ad-hoc or point solutions for workflow management while larger organization generally implement ITIL-compliant IT service management suites (eg. BMC Remedy) that formalize IT incident management workflow, reduce downtime and enable monitoring of performance metrics.

This workflow can be represented in a simplified 4-stage incident lifecycle model:

  1. Notification: detection, classification and presentment of issue or request (key metric: detection time)
  2. Triage: Investigation, verification of classification and diagnosis of incident (key metric: response time)
  3. Resolution: Implementation of action to respond to request or recover from incident (key metric: resolution time)
  4. Closure: Confirmation of resolution and completion of workflow process (key metric: recovery time)

Regardless of the level of workflow automation, at each stage of the incident lifecycle, information is required and action must be taken by IT staff. Rove Mobile Admin becomes an essential tool at each stage of the incident lifecycle, ensuring that qualified IT staff are instantly available, have access to the right information and can take action to drive resolution. Rove Mobile Admin’s broad platform support and extensive feature set means it can be effectively integrated with IT incident workflows and automation systems. Compounded across hundreds of incidents, Rove Mobile Admin delivers substantial improvement to incident lifecycle metrics and overall time to recovery.

Improved Employee Satisfaction and Retention

Employee satisfaction and retention are challenges that all IT managers face. It is only with the right people, properly motivated, that the demands on the IT department can be met. With the high cost of recruiting and training new IT personnel, minimizing unplanned attrition is a priority.

Rove Mobile Admin helps stressed IT staff to both manage the daily workload and respond to the many interruptions and urgent issues they face during the business day and off-hours. In the office they can more easily deal with demanding service requests. When off-site, they can fulfil their on-call duties without stress or the inconvenience of having to remain near a computer.

Mobile Admin lowers employee turnover by increasing IT employee work flexibility and job satisfaction. This is particularly important for scarce-skill and high performance employees. A modest investment in Rove Mobile Admin is a wise decision when compared to headcount costs, the impact of absenteeism and the cost to recruit and train replacement staff.

IT Administrator Perspective

Mobile Admin is a very handy tool when we are not around our computers, especially after the end of the scheduled work day.

Dacian Felea, Lexmark

Now that Mobile Admin does incident management, I can received a ticket to my BlackBerry and then proactively address the issue. 75% of my tasks can be done from my device

David Ratliff, Unisource Worldwide

Work on Your Own Terms

IT administrators expect to work hard. That’s what it takes to keep everyone satisfied while holding chaos at bay. It is a big responsibility to bear but it is manageable with the right tools. Rove Mobile Admin is a secret weapon that allows you to respond in the blink of an eye, where ever you are, sometimes even before anyone else knows there’s an issue. With access to over 500 features across dozens of server, system and platform types, Rove Mobile Admin is the “swiss army knife” of IT admin tools (and it fits in your pocket too). When everyone wants a piece of you, whether you’re at work or on-call, you need a way to stay in control of your time and your life. Rove Mobile Admin gives you that control.

Convenience When On Call

When you’re on-call, you shouldn’t need to be chained to your computer at home. Lugging a laptop around is one solution but that can cramp your style. Now, with a smartphone equipped for Rove Mobile Admin, you’ll be able to handle many of your on-call issues anytime, anywhere from the palm of your hand. Sure, sometimes you need to sit down in front of a computer or head back into work to put out a fire but it’s nice to know that much of the time you’ll be able to respond to incidents with the convenience of your smartphone.

Better Work-Life Balance

It’s 10:00 PM. The network just went down. Whether you’re at home, on the road, or visiting relatives, Rove Mobile Admin makes it easy for network issues that arise at inconvenient times to be handled from a mobile device with minimal interruption. That means you can do your job and still have a life with family and friends. Being on call is a big responsibility....but it doesn’t need to lead to divorce!