The following case studies describe some of the methods used by our global customer base to solve problems, streamline operations
and save money by implementing Mobile Admin.
Finance, Banking and Insurance
Government
Technology
Health and Pharmaceutical
Food & Beverage
Consulting
Logistics
Not For Profit
Education
Manufacturing
Finance/Banking/Insurance
With more than 300 users and only 3 system administrators, ED&F Man Holdings
Limited needed a solution that would leverage the technology of their wireless handheld
devices and help a strong but lean team become more efficient.
CI Investments Inc. is an independent, Canadian-owned wealth management company
with approximately $65 billion in assets under management. CI offers a broad range
of investment products and services.
Government
The State of Oregon Department of Human Services uses Mobile Admin to manage 10,000
users over 250 servers and 900 BlackBerry smartphones.
License Technologies deals with global multilingual, multicurrency, multi-vendor
programs and taxation issues. Their infrastructure expert needed a way to manage
and control company systems remotely, in a timely fashion, without being tied to
the office.
Northern Doctors Urgent Care delivers vital General Practitioner services to 1.2
million patients in the North East of England, 24 hours a day, 7 days a week. They
use Mobile Admin to reduce downtime and curb overtime costs while managing a complex
IT, telecommunication and mobile data infrastructure.
Managing the IT network for the 3,500 healthcare users at a large healthcare facility like Shands Jacksonville is an around-the-clock job.
Technical issues come up every day concerning the 140 servers that are essential to hospital services.Mobile Admin on BlackBerry smartphones speed up IT responses.
IT personnel do not have to stay near a phone and have the freedom to have a normal
life, even when they are on call. From virtually wherever they are, they can fix issues using Mobile Admin
Natural Alternatives International supplies products to a worldwide customer base
from three locations: USA, Switzerland and Japan. Their challenge? With an IT team
based primarily in California, they needed a way to keep important systems up and
running internationally, without increasing IT resources across all three locations.
Natures Way Foods, based in the United Kingdom, supplies washed and ready to eat
bagged salads and prepared fruit to major supermarkets and catering companies across
the UK and Ireland. In keeping with their commitment of delivering 100% customer
satisfaction and investing in technology ensuring excellent supply to customers,
Natures Way Foods uses Mobile Admin to manage their entire network anywhere, thereby
reducing network downtime and increasing response time.
Dean Foods is one of the leading food and beverage companies in the United States.
Their complex network infrastructure grows every day as new servers and computers
are added. With an impressive number of users requiring support, Dean Foods was
looking for a tool that would give the IT staff greater flexibility while increasing
productivity.
A large global strategic consulting company hosts some of their worldwide applications
in their data centre in Germany. The European IT Infrastructure team is responsible
for integrating all new applications in this data center. With over 400 servers,
4500 BlackBerry users and 6000 employees in 60 offices in more than 30 countries,
the company uses Mobile Admin to keep important systems up and running internationally,
without increasing IT resources.
InQuira Inc is a provider of enterprise software, with integrated applications for
natural language search, knowledge management and analytics. Businesses use InQuira
to drive down support costs through faster, more effective service resolutions and
drive up revenue with targeted interactions based on an accurate understanding of
a user’s intent. InQuira sells primarily to Global 2000 organizations in North American
and Europe. Inquira Inc has 220 employees, 2 co-location centers and 5 offices,
all of which are spread over seven time zones.
eCourier is the United Kingdom's premier express logistics provider. They strive
to maintain the fastest growing courier fleet in the country, which allows them
to service an ever-expanding range of clients. eCourier implemented the Rove suite
of applications to help them increase their productivity and decrease response times.
Transportation
Dealing with an average of 1,500 shipments a day, Transport Morneau must rely on
their tracking software and network surveillance to deliver continuous functionality.
In the transport business, there is no time for delays caused by technology problems.
Mobile Admin helped the company’s IT staff transform from being reactive to
proactive.
Representing an institution that is hundreds of years old with over 2.4 million
members, the world headquarters of the Presbyterian Church carries a huge responsibility.
In charge of coordinating the not-for-profit activities of the Church—including
student loans, missions, and even disaster relief—the organization, located
in Louisville, Kentucky, must ensure the continual flow of information with minimal
interruptions.
With more than 2,500 email users among the faculty and student body and 20 servers to manage, the team is often stretched to its limits to
keep the systems up and running. Recently, they also extended their Help Desk hours, putting more demand on the team to work longer hours.With Rove Mobile Admin, the freedom
to work virtually anywhere and still manage routine IT tasks has increased efficiency. Freelander’s team is saving as much as 30 minutes in problem resolution,
depending on the issue.
The Worcester Polytechnic Institute (WPI) Windows® Administration group was looking for the best ways to use technology to keep 50 servers up and running for
an email user base of 6,000 people. When the WPI deployed Mobile Admin, they realized they could securely perform a range of network management functions from their BlackBerry devices –
resulting in better customer service and decreased load on the IT team.
Manufacturing
Customer Service Technicians were accessing service requests, work orders and billing information via laptops – and to do so, they had to track down
an Internet connection several times a day. As a company dedicated to customer service, Make It Work wanted a better way.With Rove Mobile Admin, they realized a
wide range of benefits, including faster response time on work orders: from 15 minutes to 30 seconds and streamlined administrative processes which meant dedicated
personnel could be redeployed to other functions