Common Errors when Installing the BlackBerry User Administration Service
Not logged in as the BlackBerry Enterprise Server Administrator Parts of the BlackBerry User Administration Service will be installed to the Windows Registry so if you are logged in as another user when installing the BlackBerry User Administration Service then the service will not run properly ...
- BlackBerry Enterprise Server 5 detected as and earlier version
If you are managing a BlackBerry Enterprise Server 5 that has the BlackBerry Administration Service installed on another computer it will be incorrectly identified as a BlackBerry Enterprise Server 4.x and you will be unable to manage it. To manage this BlackBerry Enterprise Server you will ins ...
- What do I need to have installed to manage a BlackBerry Enterprise Server?
The tools required vary depending upon the version of BlackBerry Enterprise Server you have installed. Full details can be found in the table below: BlackBerry Enterprise Server Version Requirements 2.2 With this version you need to have Mobile Admin installed on a computer that also has a ...
- What version of Mobile Admin do I need to manage BlackBerry Enterprise Server 5.0?
In order to manage a BlackBerry Enterprise Server 5.0 you will need to have Mobile Admin v4.2.0.5024 or later. APPLIES TO Mobile Admin 4.2 and later
- Can I manage BES 5 with the BlackBerry Administration Service on a non-default port?
In Mobile Admin 4.2 you are only able to manage a BlackBerry Enterprise Server v5 when the BlackBerry Administration service is running on the default port. APPLIES TO Mobile Admin 4.2
- Error message: "Unable to find an Admin Share on 'servername'." in Mobile Admin 4.x
For some features, including the Windows Command Prompt, Ping, Traceroute and BlackBerry Enterprise Server administration, Mobile Admin uses Administrative Shares to store a temporary file for a few seconds. This error message will appear when either no admin shares exist or when the current us ...
- Error message: "Unable to find an Admin Share on 'servername'." in Mobile Admin 3.x
For some features, including the Windows Command Prompt, Ping, Traceroute and BlackBerry Enterprise Server administration, Mobile Admin uses Administrative Shares to store a temporary file for a few seconds. This error message will appear when either no admin shares exist or when the current us ...
- Error: The BBuserAdminClient.exe was not found in Mobile Admin 4.x
The typical cause of this error is that the Mobile Admin server was unable to access an Administrative Share which is used to store temporary files. If you try to use the Command Prompt or Ping within Mobile Admin they should also give you error if this is the case. For some features, including ...
- Error: The BBuserAdminClient.exe was not found in Mobile Admin 3.x
The most likely cause of this error is that the Mobile Admin server was unable to access an Administrative Share which is used to store temporary files. If you try to use the Command Prompt or Ping within Mobile Admin they should also give you error if this is the case. For some features, inclu ...
- Running the BlackBerry User Administration Service on the Mobile Admin computer in Mobile Admin 4.x
You would use these steps when Mobile Admin is installed on a different computer than your BlackBerry Enterprise Server and you do not want to install the BlackBerry User Administration Service on the BlackBerry Enterprise Server. In order to be able to install the BlackBerry User Administratio ...
- Running the BlackBerry User Administration Service on the Mobile Admin computer in Mobile Admin 3.3
You would use these steps when Mobile Admin is installed on a different computer than your BlackBerry Enterprise Server and you do not want to install the BlackBerry User Administration Service on the BlackBerry Enterprise Server. In order to be able to install the BlackBerry User Administration ...
- BES Management - Error listing users in Mobile Admin 4.x
If there are a large number of users on the BlackBerry Enterprise Server then what can happen is that the BlackBerry User Administration Service which Mobile Admin uses is not able to retrieve the full list of users in a timely manner. What causes the problem is that when Mobile Admin tries to t ...
- BES Management - Error listing users in Mobile Admin 3.x
If there are a large number of users on the BlackBerry Enterprise Server then what can happen is that the BlackBerry User Administration Service which Mobile Admin uses is not able to retrieve the full list of users in a timely manner. What causes the problem is that when Mobile Admin tries to t ...
- Trouble managing a BlackBerry Enterprise Server
To diagnose the source of the problem, run the following at a command line on your BlackBerry Enterprise Server: besuseradminclient -p -stats -servers Here are the two most common problems and their solutions: Error Code: -42 (Load server failed.) When you install BlackBerry User Administrat ...
- How do I check the MAPI Profile for the BlackBerry User Administration Service?
If you are logged in as your BlackBerry Enterprise Server Administrator you can check the following registry key for the MAPI Profile value: HKEY_CURRENT_USER\Software\Research In Motion\BlackBerry Enterprise Server\Agents By default it is BlackBerryServer APPLIES TO Mobile Admin
- BES Managment - Unexpected Error when selecting a server
One possible cause of this error is if the password set for the BlackBerry User Administration Service appears in the name of the BlackBerry Enterprise Server. For example the password is bes and the BlackBerry Enterprise Server has the name mybes. The reason this is a problem is that Mobile Ad ...
- BES Management - Problems managing users with special characters in their name
Unfortunately the root cause of the problem is in the BlackBerry User Administration Service that Mobile Admin uses to manage the BlackBerry Enterprise Server so unfortunately it is not something we are able to fix. What happens is that when Mobile Admin uses the BlackBerry User Administration ...
- Error Running Command Exit Code: Insufficient Privilege (3)
This error can occur when trying to access the Command Prompt, Ping, Traceroute, BlackBerry Enterprise Server or anything within Mobile Admin that needs to store a temporary file on the computer that is being managed. It happens most frequently on Windows 2003 Domain Controllers. The security ...
