Mobile IT Support for CA Service Desk
CA Service Desk Manager is an enterprise-class support system that enables organizations to deliver high-quality, consistent IT service support. Mobile Admin extends CA Service Desk to smartphones and tablets, making it possible for on-the-go IT staff to take their ticketing system with them, improving IT staff responsiveness and productivity, and enabling organizations to take full advantage of their CA Service Desk investment.
Features include:
- Create new service request
Type
Priority
Description
Severity
Urgency
Impact - Update request
Status
Escalate
Transfer
Log Comment - View activity logs
- Search service requests
Reference Number
Type
Assignment Status
Assignee
Group
Status - View my queue
- View my group requests
Mobile Admin’s Real-time Dashboard and Notification System integrates with CA Service Desk to alert you immediately to service requests and change orders requiring your attention.
When a service request or change order meeting your customized criteria is created or changed, a Dashboard alert is sent to your mobile device. You'll be able to quickly view ticket details, update tickets, create additional service requests and drill down further into the issue to begin diagnosis, triage and resolution.
Integrate and customize Dashboard alerts for:
- My Queue
- My Group Results
- Advanced Request Search / Advanced Change Order Search
Type – Service Request (Incident, Problem, Request), Change Orders
Assignment Status – Has or No Assignee and/or Group
Assignee Last Name
Group – select from list of groups
Status – Acknowledged, Cancelled, Close Requested, Closed, Open, Resolved, etc...
To learn more about the Real-time Dashboard and Notification System, read the white paper.
